Why I will never become a Mac/Apple user
Monday, January 11th, 2010For those of you who are going to TL;DR: The Apple store is a nightmare to people with my shopping personality/mentality. I couldn’t stand it, and I would much rather to never walk into there again.
I don’t like shopping. I don’t like talking to people. I don’t like crowded places. I do most of my shopping online, and when needed to be in a B&M store, I would like to find/pick up my item, get cashed out and leave in under a minute. I’d never been in an Apple store before.
Camera Guy had been talking for weeks now about wanting to buy a “Magic Mouse” for his iMac. I was downtown while he was working so I thought I’d do him… what do kids say these days… “a solid”? (Which just sounds disgusting in my opinion, but whatever. Kids these days!)
Walking three feet into the store I became overwhelmed with the sense of “Must… kill… someone…” Overstimulated does not begin to express my dislike for what I had just walked into. I’m definitely in a complainey mood, I’m not really trying to complain about anything in particular. The store was clean & bright & engaging, the staff were all very hapy and helpful. I just couldn’t handle so much… of everything.
Walked along the first wall, didn’t see it, tried to find someone to ask, but all the staff was (understandably) busy, found what I wanted along the other wall, and my friend told me “Don’t bother waiting in line at the back, just find someone with a hand held POS (point of sale) thing to check you out.”
Person # 1 – Her POS system’s battery JUST died. She brought me to someone with a wireless system who looked nearing done his transaction.
Person # 2 – He realized he would be longer than a minute, and flagged down a manager-like person to find someone to help me.
Person # 3 – She looked all over the store for an available sales rep with a wireless POS device, and finally lead me to the back wall to wait in line.
Person # 4 – Came out with a group of other staff (just off their break?) and started going up the line asking everyone if they were paying by credit card, he could check them out immediately. I got to be one of those people.
I feel bad though now that I think about it. The guy was very nice & friendly but I’d been overwhelmed for so long I was pretty cranky & no longer in a happy mood that this store seems to require. Small-talk didn’t work out so well this time around.
“Are you all happy and excited about your new magic mouse”
“No… it’s not actually for me.”
“Oh. Well. Uh are you happy to be purchasing this today?”
“I was kind of hoping to have been out of here 10 minutes ago.”
“Oh… well…”
At that point I apologized because it wasn’t him, or the staff, or the store… just the whole environment I couldn’t handle. I think he could tell anyways that I’m just not the type to yap mindlessly & just wanted out… but I didn’t want him to feel like it was his fault, and if he did… I’m really really sorry!
Item scanned, credit card swiped (no signature{?}), e-mail asked for (digital receipt), then “Have a nice day!” No signature makes me wonder about stolen credit cards/credit card fraud. No hard-copy receipt made me think of how possible would it be to grab something off the shelf and if caught, say “Oh I paid for it already, my receipt was e-mailed to me” although I guess that would be easy enough to verify. If.
But really. In the end it wasn’t the store that drove me bonkers. It wasn’t the products they sell. It definitely wasn’t the staff. *Shrug* Is it the whole Apple culture I can’t stand?
