It’s not often that I give out kudos…
Tuesday, May 4th, 2010It’s VERY rare actually. To the point where I’ve been called a virtual Negative Nancy who does nothing but complain from some online personalities*. But here’s some kudos! To GoDaddy.com! Surprising, I know! Wow, enough with the exclamation points eh?
Back-story:
Last year I received some frantic phone calls. And it’s kind of confusing.
- Someone set up domain (and hosting) the year before for a small/independent company.
- That person then left the country with very little information regarding the account.
- That company’s domain name (not hosting) was up for renewal.
- Seemingly no one had a valid credit card at the time who understood domain ownership.
- I was asked to put my credit card down for the $10.00 domain renewal, which I agreed to.
- I moved their website onto my own servers because I’m only charging them $60.00 for the year (and didn’t realize hosting was paid for, since, no one told me because… no one knew.)
- I got paid in trade for tuning up my track bike + some extra cash to balance it all out.
Forward 11 or so months later…
This month my credit card statement came in saying I had two charges from GoDaddy that were more than any random $10.00 domain purchase. After logging into the account, it showed two invoices. One for a 2 year hosting plan, and one for a 4 year hosting plan about 3 days later. (Which in total added up to nearly $300.00 USD in hosting plans)
Sent an e-mail through their support interface, decided 24 hours was too long to wait for an answer, and Googled for a toll-free number to dial (which, by the way, is 1-866-GO-DADDY) since their website only offers an Arizona area code phone number, and ended up talking to a delightful gentleman who was more than willing to help me.
In short:
- Not a problem to cancel these hosting plans and get a refund after my sob-filled story of trying to help and not expecting more than a $10.00 charge.
- I had to cancel the hosting plan myself under his instruction while on the phone.
- He then finished everything else on his end.
- I would receive two e-mail confirmations about the cancellation (one for each hosting plan) within 24 hours.
- I would receive two refunds to my credit card within 3 to 5 business days.
(While this went on I asked why I was charged for two plans, someone had called in and asked for the 4 year plan after the 2 year plan was charged. Not realizing website hosting /= domain name I guess.)
Within 24 hours I received one(?) e-mail confirmation canceling the 4 year plan. Nothing for the two year plan, but technically I only canceled one plan that was just prepaid for 6 years so I figured I’d leave it for now. And also an e-mailed response to my initial e-mail, acknowledging that I also called in, and restating what was going to happen to my account.
Within three business days my credit card has two credits back to it, one for each hosting plan. Which significantly reduced my credit card bill (from around $450.00+ to just under $200!!) And I’m definitely a happy camper.
Definitely a positive experience with GoDaddy!
*By the way, that company… I have new beefs with. One regarding my original beef, and one regarding something completely unrelated. But whatever, at this point I’ll just keep my 15+ month old and 5 month old beefs to myself!
