This conversation is over! This conversation is under!!
Friday, January 1st, 2010Some people… for srsly… Couple nights ago me & camera guy were getting a gigantic grocery shop in for his kitchen (what? *innocent look* I was getting tired of mini-wheats, pasta and ice cream!) and after we did that we ran to the local BK for a late nite meal (after buying $50+ of groceries…) well, late as in probably just around 9pm.
Short little annoying bald-headed dude who was too groovy for his own good (complete with blue-tooth headset… damn, I can’t make fun of those anymore, I’ve joined the ranks of owning those bloody headsets… although mine’s still in it’s box, heh.) is at the front of the line, and I could already think he was an annoying prat.
Then he tries to pay with I guess a gift card? Which is a completely new thing, that the restaurant hasn’t been set up for, because while they have the machines that read them, they apparently aren’t hooked up.
So it’s back and forth.
Staff can’t accept that form of payment. He asks what they want him to do. Staff asks him to choose another method of payment. He wants to be compensated. Staff can’t offer anything. He wants to be compensated for coming “all this way.” Staff ask him nicely to pay with some other method. He wants to talk to a manager. Staff basically IS the manager… and can’t do anything (!!!) He wants to be compensated.
While I don’t like getting in the middle of arguments, but was seriously contemplating WHAT to say at that point (I’m pretty sure I was planning on just paying for his meal to get him out of the way) Up pipes a ballsy chick from behind me.
Ballsy Chick: Just pay for your food man! You’re holding up the line!
Then THEY go back and forth! Pay for your food! I’m having a conversation here. And you’re holding up the line, pay and get out already! It’s the holidays! And you’re holding up the damn line!
Somehow “The holidays” got brought into that conversation… I can’t even remember how that worked. Finally dude probably noticed the 10+ people in line, all staring daggers at him, asks for the store number, then tells mostly said Ballsy chick he hopes her new years sucks too(???) Just to jump in as he’s walking out the door wishing ballsy chick… or all of us… a horrible new years, I decide to yell out “Happy New years to you too!”
So the rest of us are finally able to order.
In the world where the general attitude forced upon us is “All I know is that no one is better than anyone else, and everyone is the best at everything.” (Simpsons… really you needed me to tell you that?) I see two possible solutions.
Staff could have offered him something, I can’t really imagine them getting in trouble for it. A salad or dessert or something of a similar nature for free. It was obvious he wanted the whole meal for free and I wouldn’t agree to that either. All in the vain attempt at keeping the customer happy… or at least shutting them up. I don’t generally agree with this practice but desperate times can call for desperate measures.
Customer was being a douchebag, thankfully a somewhat rational douchebag since he wasn’t crying and screaming and waving his arms, but still a douchbag. Therefore I see no problem in denying him services. Being an adult he should realize that not everything works everywhere, just chosen another method of payment while asking for a phone# to call & complain to or come back the next day.
Either way, he got a phone# and is what… going to call to complain that the other customers were rude to him? Because the staff there were polite and as helpful as could be given the circumstances.

