My work life. In chat room form.
Ah customers… can’t deal with them, seemingly can’t ignore them.
And when customers keep asking me the same question over and over again (I guess hoping for a different answer?) it sucks talking to them on the phone because I have to waste precious breath and oxygen in order to speak the same answer over and over again.
However, with the advent of the chat room for customer service, I am able to copy and paste my one inquiry or answer, over and over again with very little effort until the customer either finally realizes I need more information… or finally realizes that I’ve already given them their answer and they can leave me alone.
Here’s two that both happened only moments. Crazy isn’t it. I deal with this every single day.
Oh those three little keys on my keyboard (Ctrl, C, V) how very important you are to my life!
P.S. I feel that I am more than in my rights to post the below conversations. I am, after all, wearing my “I’m blogging this” t-shirt at this very moment.
Cust#1 has joined the chat.
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Cust#1 11:34 Hello CSR(me)
CSR(me) 11:34 hi
Cust#1 11:35 I have 7 bus cards, same back, saved as .pdf
CSR(me) 11:35 you have to upload 7 separate files, each has a front & back
Cust#1 11:35 how should I upload them? as one pdf? or seperate? different front, same back
CSR(me) 11:35 you have to upload 7 separate files, each has a front & back
Cust#1 11:35 thanks
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11:36 Cust#1 has left the chat.
Cust#2 has joined the chat.
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Cust#2 11:28 I have a presentation folder for you that is too big to send through the server… can I send it separately somehow?
CSR(me) 11:28 how big is the file?
Cust#2 11:29 YouSendit.com or some other way?
CSR(me) 11:29 how big is the file?
Cust#2 11:30 I need to send you a presentation folder… but the file is quite large
CSR(me) 11:30 how big is the file?
Cust#2 11:30 how should I or could I send it,
CSR(me) 11:30 how big is the file?
Cust#2 11:31 50 mgs
CSR(me) 11:31 you can attach that directly to the ordering on COMPANY.com, we can take files that big and bigger without any problems
Cust#2 11:32 k
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12:00Cust#2 has left the chat.
