Oh I has a headache now…
I go to the bathroom… around 11:30 am?I pee, I wash my hands, I wash out my water bottle (I bring OJ in the morning in it so it gets rinsed out) I go to the water fountain to fill it with water and… I come back to this:
11:32 CUSTOMER has joined the chat.
11:32 CUSTOMER:
Hi angela
I sent you the PST a few a ago, wonder if you got it
11:33 CUSTOMER:
hello
11:34 CUSTOMER has left the chat.
11:34 CUSTOMER:
does this chat thing ever works
no one is here to help
11:35 CUSTOMER:
fuck this
11:35 CUSTOMER has left the chat.
Oh, and while getting water I’m told to pick up line one. So I do. And it’s the same guy. Getting increasingly mad at me, then again… I decided I wanted to be a jerk & make his life difficult.
- I called him out on his swearing (since he swore in the chat room).
- I called him out on being impatient (since he couldn’t wait two minutes for me to get back from the washroom where I was peeing).
- I called him out on being rude (because he was being exceptionally rude).
- I called him out on not listening (because he kept interrupting everything I said).
- I called him out on not reading instructions (because the instructions are on the website… but he didn’t follow them).
I realize there was definitely some poor customer service on my part… mostly at the fact that I could have definitely been nicer… then again… so could he. The world is not going to end if it takes 5 minutes to answer his question, but he insisted that he needed everything INSTANTLY. Therefore I felt no shame in treating him like he was… an ass.
Oh, and now that he’s asking questions in the chat room… every single question he’s asking has the same basic answer. “The information is on our website.”
