Pissed off at BMEshop. That’s an epic fail if I ever saw one.
Fucking hell. I’m pissed off and there’s not a whole lot I can do about it. I’m pissed off at BMEshop, and I feel like I’ve been ripped off. Myself, along with a bunch of other people in the Toronto area ordered event shirts for the Dallas suscon through our honourary Canadian at the beginning of April. I’m assuming the order was placed April 6th because that’s when he confirmed with us how much we each owed him for our respective shirts. April 6th, 2009.The goal was to have the shirts shipped to his Ohio address to save on shipping fees and any customs/duties that might arise from crossing the border, and we would have our shirts at the event. Being held on April 17th, 2009.
From April 6th to April 17th is 7 business (Monday to Friday) days. (not counting Good Friday which is a Stat Holiday) Considering the States also allows shipping on Saturday, that might be considered 9 business days.
Unfortunately, when April 17th rolled around, Jason had no shirts for us who all flew down from the great white north. Because no shirts were shipped. Because seemingly extremely few shirts were printed. And of an event that had over 160 people in attendance, I saw a grand total of two shirts that were event based, when I’m pretty sure more than two people ordered them.
So my opinion? Epic fail on BMEShop’s part. But since I didn’t place my own order I can’t really do anything about it. If it were up to me? I would have called in a charge-back on my credit card because my goods were not delivered in a timely manor. And as a business? That isn’t acceptable.
For a company that was debating how long, between one and three business days for turnaround on standard orders (like t-shirts) was acceptable and forgivable… I am hereby proclaiming that 15 days (AND COUNTING) is NOT acceptable, NOR forgivable.
Which sucks because it’s well known & documented that I used to really like and really support BMEshop, owning a crapton of past BME shirt designs. But other than the event shirt, I haven’t purchased anything from there in at least a year. And after this experience, I’ll probably never purchase anything from there again.
Hmm, I guess it’s true. Pissed off customers always talk trash while happy customers rarely say a thing.
