spoiled chinese girl

So now that everything in my “professional” life has been turned right upside down, here's my schedule.

Thursday – BMEfest pre-party
Friday – BMEfest at Republik
Saturday – Modprom
Sunday – Photos of a band at Pride & Islands BBQ

Now, on a scale of 1 to 10, how crazy am I to try and locate an outfit suitable for Modprom the day of the event? Because I only secured my ticket for Modprom this morning, and ain't no way in hell I'm shopping for prom during the week! Crazy or not, I'll be downtown for the day anyways. If anyone has any suggestions on inexpensive stores in Toronto to fit a large-boned female who hates wearing dresses, hit me up!

For serious.  I find it hilarious that at work I’m always catching people in their lies.  I know that a part of it is business but I always thought people were adults once they reached adult hood, and here I am watching people lie through their teeth, only to try and bully you into giving them what they want when they want it.

Take for example the “If I don’t get what I want, I’m going to go elsewhere.”  Which is a fine and dandy threat.  And I’m sure no one likes hearing it.  But… when you’ve been saying that every single time you give us money, and you say that for months and months and months… you realize that no one takes you seriously anymore right?  That if “next time we don’t give you what you want” (and we won’t) that you’re going to our competition?  Well, when you and I both know for a fact my competition ain’t going to give you anywhere near what I give you… well then.  You don’t hold so much ground anymore.

On the same note, if someone keeps saying that about one event.  “Why haven’t you done this yet?  If I don’t get it from you by 12 noon, I’m going to your competition!”  And I can’t do anything?  I give it to you at 2pm.  And you’re okay with it.  Then the next day, same thing.  Every time you threaten me, I do my best and I give you what you want, but later than you demand it.  And… guess what? You keep coming back.  That only says one thing.  Ain’t no one else giving you what you want either.  So shut it.

I realize I’m taking quite a childish attitude towards work, but I think so are all these customers I have to deal with.  What’s that phrase… Shit or get off the pot!

Customer (who we've already pissed off, and I'm surprised is even still talking to us) e-mails my boss on Monday, at 10am with some simple questions about our products.

Customer calls the office at 4:55pm on Monday, pissed off he has received no reply, and demanding to talk to said boss, who is not in the office, and wants to know what's going on with his questions, which I have no knowledge of, and wonders why the boss doesn't even check her e-mails once per day. I tell him to e-mail me those same questions, I will ask my supplier since I do not have his answers, and get back to him.

Customer e-mails me the questions at 4:55pm on Monday.

I e-mail the same questions to my supplier at 4:56pm on Monday.

My supplier e-mails me (and my boss) at 11am Tuesday morning.

I e-mail the customer at 11:15am Tuesday morning.

The customer e-mails me back at 11:30am Tuesday morning, thanking me for the answers I was able to provide.

My boss e-mails a reply to said customer at 11am Wednesday morning, the earliest time she is available with said answers. Finds out I e-mailed them the day before, and says “That's not good customer service” because I “got in the middle of it.”

While it makes perfect sense she didn't want someone else in her business, especially since that's how problems with this guy first turned out… she also knows this guy is one impatient f*** who doesn't ask for something urgently, but you d*** well better reply to him as if it were. So she's saying it was bad customer service on my part to get involved in someone elses conversation.

Personally? I think it's bad customer service to leave a customer's e-mail unanswered for over 48 hours before finally getting back to them. I think if she just quickly wrote back “Let me check with the supplier and get back to you.” he would have had no problem waiting another day. And it's just plain bad management when you don't tell your employees that a customer is looking for information and that you're looking into it, because then we look like idiots when we don't know why they're calling the office!

I miss the Customer Service forum. I can't seem to find it. If anyone knows where it is, let me know! If not, I might just start up my own!

… yea I'm a bit of a shutterbug. On the plus side, Matty never has photos of himself unless I show up to take them!

I wish I was told about the impromptu BBQ on Saturday But at the same time I had a good overall day seeing & teasing Tom, taking pictures of Matty's ears and hanging out with and taking pictures of puppies in strangers apartments. Then for rounds of beer, hot (medium) wings, poutine & milk-shakes at the local pub. Nummy! Stupid gas being $1.35/litre! (About $5.11/gallon by my calculations)