That’s some sort of depressing.
Wednesday, November 28th, 2007That really is some sort of depressing. On Friday I received my annual review. Apparently there is much in me that needs improvement, although HR is slow and unable to point out exactly what. I’m great with customers, I have a happy good attitude and I am willing to work hard… yet I still need improvement. And I asked for specifics which will be presented to me at another time.
And they had stopped tracking my errors. That’s fine. The bad part is they have also stopped telling me about my errors. Not so good. While I find it abhorrently annoying that I am told about every little mistake that I make, at the same time its not likely that I have been 100% correct for the past month. And I told HR of this. Because if I begin to make errors again, it’s due to the fact I don’t think I’m making any. Which was amusing to see her response.
Also there is a written warning due to an error I had created that cost the company money in picking up some material that we shipped “in error”… this is because the customer I e-mail to tell them what I am shipping them, and when they don’t reply that means go ahead. Well, they didn’t reply. I took that as go ahead (as I have been all year long) only THIS time it didn’t mean go ahead, it meant “You should have remembered our one lone order 6 weeks ago…” which I will admit, I am horrible at remembering. Although I enjoy that they wrote “yes, verbal warning given” and I had made them specify that the verbal warning was on other issues, not that I have created this error on more than one occasion. I have yet to sign to agree/disagree with this statement.
Oh yes, and seeing as how it was my annual review, I received my annual wage increase. Which equates (as long as I did my math) to a 1.5% increase. Let’s see… inflation is worth about 3% per year. So technically I am making less money this year than I did last year. But it’s an increase! *pukes*
Ah yes, and I’m not sure if an “I told you so” file needs to be created, because honestly, this was one of the funniest and non-laughable things I have ever met.
I mentioned also during my review that I would like to see another CSR get hired, and that the rest of the department likely feels the same, and I feel somewhat overwhelmed due to the loss in staff that is not being replaced. And that there is more responsibility now due to the shortage in staff. Especially this week since one of the co-workers is on vacation, leaving us even more short-staffed. And I asked. And HR replied with how they are looking, but haven’t really found anyone who fits well, also they do not want to make any hiring decisions until after the new year. And I brought up this weekend, and said “What if someone calls in sick while the girl on vacation is on vacation? We would be understaffed like CRAZY.”
Guess what. Monday. I come rolling in at 7am (a favour to them, seeing as how I switched schedules with someone who started at 8am, because she wants to finish earlier now that her father is unfortunately ill) and am the only one in the office.
Ends up… we had one girl on vacation. one girl (the one I switched with) didn’t come in and called in, another girl who starts at 7 couldn’t get her car started and had to call in. Then the only other CSR in the place had to leave at 2pm for a dentist appointment. Guess what. I had a dentist appointment at 5pm I couldn’t cancel so I had to leave at 4pm.
Ya….. sort of illustrated my “understaffed” point quite well. No one was on the phones from 4pm to 5pm other than the girl in invoicing. My supervisor even had to enter orders because I couldn’t do them while I had so many other things going on.
The saddest part, I skipped my 10 minute afternoon break because I was the only one on the phones. And I asked if I could be compensated for it (i.e. pay me for an extra 10 minutes) and was rejected by HR because “breaks are already paid for” and said I could take 10 minutes extra at another time to compensate myself, but “not now” in the hopes that I would soon forget about it. I didn’t really care. I just wanted it in my file that I had said “Because we were so understaffed yesterday… I missed my break.”
Ya I roll like that. If my boss makes me 2 minutes late, I ask to have my time card changed because she didn’t open the door fast enough. It’s never a thing where I care. I do it all to prove a point.
Sadly girl with the ill father still didn’t come in on Tuesday. Meaning we’re still understaffed beyond belief. It’s depressing.










