Customer Service Rep without access to Serving Customers
Companies are bloody well weird. The one I’m working for right now gives absoloutely no leeway to their customers. In any other industry they should have been shot out of the water a LONG time ago but somehow they continue to thrive, probably because they have a gross majority over the market that they supply.
Anyways, I understand a restocking fee, and I understand people make mistakes. And I think the restocking fee for my company is way too high for the product. 20% doesn’t sound like a lot, but when you’re talking about large volumes, and high prices it adds up. And I always am the one to get yelled at, since I’m the one on the phone.
Nothing more exciting than an irate customer saying “That’s absoloute bullshit. I deal with you for over four years and buy from you every week and this is the kind of shit I have to deal with? What about all the shit you guys do that’s wrong? Should I start charging you for all of my time that I waste waiting for you to correct your own mistakes?” … what can you say to something like that? He makes a valid point. We don’t offer anything when we make mistakes, yet when they do it, we penalize them heavily for it.
And… I don’t know. I know they tape our phone conversations so I didn’t want to say anything that made me sound like I agreed with this person. So I basically just pretended to ignore everything he said. Like how the company policy was bullshit. And how customers shouldn’t be treated this way. And how he is going to return the product, and when the statement comes in with the restocking fee he will just ignore it.
I figured that was my safest course of action.
I hope it was anyways
